Data Protection Policy

CU9 Privacy Policy —
Your Data, Your Rights

Your personal information is completely secure at CU9. We are fully transparent about what data we collect, how we use it, and how we keep it protected.

Last updated: January 2026

Our Privacy Commitments

CU9 believes that protecting your personal information is our core responsibility. Below are our six key privacy commitments.

SSL Encryption

All your data is protected with 256-bit SSL encryption. No third party can read or steal this information.

No Sale of Information

CU9 never sells your personal information to third parties. Your data is used solely to improve our services.

Limited Access

Only authorized CU9 staff may access your information for specific purposes. All access is logged and audited.

Secure Storage

Your information is stored on secure servers. Data protection is ensured through regular backups and security audits.

Right to Delete Information

You may request the deletion of all your personal data at any time. We will process your request within the designated timeframe.

Immediate breach notification

In the event of a security breach, we notify affected users within 72 hours and take prompt action to resolve the issue.

This Privacy Policy Applies to all services on the cu9.fun website and the CU9 application. By using CU9, you are deemed to have agreed to this policy.

1 What Information We Collect

CU9 When you register and use our services, we collect various types of information. This falls into two main categories — what you provide directly, and what is collected automatically.

Personal Identity Information

  • Full name and date of birth
  • Email Address & Mobile Number
  • National ID or passport details (for KYC verification)
  • Residential Address

Financial Information

  • Mobile Banking, Nagad, or Rocket account number (for deposits and withdrawals)
  • Transaction history and amounts
  • Deposit & Withdrawal Methods

Technical Information

  • IP Address & Device Type
  • Browser version and operating system
  • Time of site visits, pages viewed, and session information
  • Cookies & Local Storage Data

Gaming Activity Data

  • Gaming history, bet amounts, and results
  • Bonus claims and wagering activity
  • Preferred games and usage patterns
Type of Information Example Mandatory? Purpose
Identity Information Name, email, mobile number Yes Create Account
KYC Documents NID, Passport For Withdrawals Identity Verification
Payment Information Mobile Banking number Yes Transactions
Technical Information IP, Device Automatic Security
Gaming Data Betting history Automatic Service Improvement

2 How We Collect Information

CU9 collects your information through the following methods:

  • Directly provided: Information you provide directly during registration, KYC verification, or when contacting support.
  • Automatic Collection: Technical information is collected automatically whenever you use the CU9 website or app.
  • From third parties: Transaction confirmation details from payment providers (Mobile Banking, Nagad).
  • Cookies & Tracking: Cookies are used to analyze your activity on the website.

3 Purpose of Data Use

CU9 Your information is used only for the purposes listed below. We never use your data unnecessarily or without your permission.

  • Service delivery: Ensuring account management, transaction processing, and a seamless gaming experience.
  • Identity verification: KYC process to prevent money laundering and ensure legitimate use.
  • Security assurance: Preventing fraud, hacking, and unauthorized access.
  • Service improvement: Analyzing usage patterns to deliver a better experience.
  • Customer Support: Helping you resolve any issues you encounter.
  • Legal Obligations: Complying with applicable laws and regulations.
  • Marketing: Sending you relevant offers and promotions with your consent.

If CU9 ever needs to use your information beyond the purposes stated above, we will obtain your explicit consent beforehand. You may withdraw that consent at any time.

4 Information Sharing Policy

CU9 Does not sell your personal information. However, data may be shared in the following limited circumstances:

Shared for legitimate purposes

  • Payment provider: Information required to process transactions with Mobile Banking, Nagad, or Rocket.
  • Legal Authorities: In accordance with court orders or government directives.
  • Security partners: With trusted security agencies to prevent fraud.
  • Change of Company: In the event of a merger or acquisition, though the new entity will be required to comply with this policy.

CU9 does not sell or rent your information to any advertiser, data broker, or marketing agency.

5 Cookies & Tracking Technologies

CU9 Uses cookies to enhance your website experience and ensure security. Cookies are small text files stored in your browser.

Cookie Types

  • Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
  • Functional Cookies: Used to remember your preferences and settings.
  • Analytics cookies: Used to collect site usage statistics and improve our services.

You can control or disable cookies at any time through your browser settings. Please note that disabling certain cookies may limit access to some CU9 features.

6 Data Retention Period

CU9 Your data is not retained longer than necessary. Our general policy is as follows:

  • Account Information: For the duration of an active account and 5 years after closure.
  • Transaction information: Up to 7 years as required by law.
  • KYC Documents: 5 years after verification, or as required by law.
  • Gaming Logs: Up to 3 years.
  • Marketing consent: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized.

7 Your Rights

Under CU9's Privacy Policy, you have the following rights. To exercise any of these rights, please contact our support team.

1
Right to Access Information

You have the right to know what information we have collected about you and how it is being used.

2
Right to Correct Information

You may request a correction if any of your information is inaccurate.

3
Right to Delete Information

Under certain circumstances, you may request that your personal information be deleted.

4
Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted.

5
Right to Data Portability

You may request a copy of your information in a structured format or ask for it to be transferred elsewhere.

6
Right to Withdraw Consent

You may withdraw your consent at any time for marketing or optional processing.

8 Children's Privacy

CU9 We do not knowingly collect information from anyone under the age of 18. Our services are intended solely for adults.

  • Age verification is carried out at the time of registration.
  • Any account found to belong to a minor will be immediately suspended.
  • In suspicious cases, a parent or guardian may be contacted.

9 Changes to the Privacy Policy

CU9 This privacy policy may be updated from time to time. For significant changes:

  • A notice will be sent to your registered email address.
  • A clear banner notice will be displayed on the website.
  • The date of any changes will be updated at the top of this page.
  • Continued use of CU9 after any changes constitutes acceptance of the updated policy.

10 Contact

For any privacy-related questions, complaints, or requests to exercise your rights, please contact us:

  • Email: [email protected]
  • Live chat: available 24/7 on the cu9.fun platform
  • Response Time: Within 2–4 hours
Your Data Is Secure

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Your privacy is fully protected. Join our gaming family today with CU9's robust security measures and transparent policies.

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